Discuss How E-commerce Can Reduce Cycle Time, Improve Employees' Empowerment & Facilitate Customer Support.

In a globalize business environment, to increase the organization's competitive advantage, E-commerce is a MUST. With the advancement of the technology, an organization can boost up their revenue easily by applying E-commerce or internet service. With the support of E-commerce, an organization can reduce cycle time, at the same time improve employees’ empowerment thus facilitate customer support.

Let us discuss about reduce cycle time. Cycle time is a total time from the beginning to the end of a process that defined by organization and their customers. It includes processing time and delay time. How E-commerce can help on this matter? Let’s see!!
E-commerce creates a fast and direct interaction without wasting time. Every transaction is done online. Simply applying a click, every transaction can be done anytime, anywhere! With this online available, organization can get immediate respond from supplier once they placed an order. An organization even can check stock availability on the web itself. Wow! This is an amazing service which can cut down on cost on the other hand increase customer satisfaction.

Using E-commerce can improve employees' empowerment too. But before we go further, let see what empowerment is? Empowerment is a process of increasing the capacity of individual or groups to make choices and to transform these choices into a desired actions and outcomes. With E-commerce an organization can reply on the request of customers. Besides, information can be shared easily among employees thru intranet. It allows a balance of decision making and authority in the company. This can improve employee’s motivation to work harder. Besides, thanks to the rapid growth of technologies! Employees can even deal with customers thru internet in non-working time if is an emergency case happened!

How E-commerce can facilitate customer support? The latest information will be uploading into web pages; customer can click in, to get all info that they wish to have. Yes! Is easy! Just by clicking on the mouse you can get to know all info that you wishes. Customers can even place their comments on the page itself. Indirectly this can reduce cycle time and at the same time increase customer support. The E-commerce gives the best place for organizations to interact with their customers to satisfy their needs and wants. FAQ (Frequently Asked Questions) will be shown in the page to let their customers to know more about them.