Discuss How E-commerce Can Reduce Cycle Time, Improve Employees' Empowerment & Facilitate Customer Support.

In a globalize business environment, to increase the organization's competitive advantage, E-commerce is a MUST. With the advancement of the technology, an organization can boost up their revenue easily by applying E-commerce or internet service. With the support of E-commerce, an organization can reduce cycle time, at the same time improve employees’ empowerment thus facilitate customer support.

Let us discuss about reduce cycle time. Cycle time is a total time from the beginning to the end of a process that defined by organization and their customers. It includes processing time and delay time. How E-commerce can help on this matter? Let’s see!!
E-commerce creates a fast and direct interaction without wasting time. Every transaction is done online. Simply applying a click, every transaction can be done anytime, anywhere! With this online available, organization can get immediate respond from supplier once they placed an order. An organization even can check stock availability on the web itself. Wow! This is an amazing service which can cut down on cost on the other hand increase customer satisfaction.

Using E-commerce can improve employees' empowerment too. But before we go further, let see what empowerment is? Empowerment is a process of increasing the capacity of individual or groups to make choices and to transform these choices into a desired actions and outcomes. With E-commerce an organization can reply on the request of customers. Besides, information can be shared easily among employees thru intranet. It allows a balance of decision making and authority in the company. This can improve employee’s motivation to work harder. Besides, thanks to the rapid growth of technologies! Employees can even deal with customers thru internet in non-working time if is an emergency case happened!

How E-commerce can facilitate customer support? The latest information will be uploading into web pages; customer can click in, to get all info that they wish to have. Yes! Is easy! Just by clicking on the mouse you can get to know all info that you wishes. Customers can even place their comments on the page itself. Indirectly this can reduce cycle time and at the same time increase customer support. The E-commerce gives the best place for organizations to interact with their customers to satisfy their needs and wants. FAQ (Frequently Asked Questions) will be shown in the page to let their customers to know more about them.

An example of an E-Commerce failure and its causes

During the late 1990s and early into the year 2000, we witnessed the launch, rapid rise and sudden fall of a relatively new industry…e-commerce. With the widespread use of the Internet, exciting business to consumer (B2C) e-tail opportunities emerged. Sites began selling online directly to consumers. This created a frenzy of companies trying to get online to stake their claim and to get a piece of the action. However, some of the businesses had been success and fail cause of some factors. For example,the dot com businesses such as pets.com, boo.com, Webvan.com, Drkoop.com and eToys.com are failed.

EToys.com is one of the websites which sell toys via e-commerce. EToys.com was founded by CEO Toby Lenk, COO Frank Han and Bill Gross in 1997. Etoys seemed like a very good idea for busy parents. It provides them a chance to order thousands of toys category from the comfort of their homes. The most popular sections of eToys.com – Babycenter and Parentcenter which provide articles and newsletters for new and expectant mothers had formed a loyal customer base.

Etoys.com was rated the second most popular shopping site in the US over the Christmas sales period, beaten only by Amazon.com. However, sales were around 50% weaker than expected and the loss-making US Company is reported to be fast running out of cash. Negative market sentiment is causing funding problems for the internet-only retailers, known as pure plays, while traditional retailers have been able to subsidize their on-line operations. According to research group Forrester, 88% of all on-line retail spending in Europe will be accounted for by traditional retailers rather than pure plays by 2005.

the cause of failure is the competition environment. EToy.com was competing with Toys R’ Us which had not only an online presence, but also the perceived stable infrastructure of bricks and mortar. EToys.com strategy to offer more diverse products conflicted with the strong “toy store” branding they had created. The price competing and high customer acquisition costs also caused problems for this e-tailer.

Another reason is the inadequate reserve cash, which is to be calculated before starting any business. It is very important to identify the demands and need of the consumers as well as to understand the market and the needs of the consumers. So the inability to define clearly and to understand the market demand and the customers buying habits is another reason for failure.

EToys' failure also causes of an immediate need for a large infrastructure and plenty of cash to support an untested business model. eToys built too big infrastructure and spent too much money too quickly.The company spent heavily to build two large warehouses to handle inventory and delivery. Nevertheless, the total $ 120 million income of sales for the 2000 season was just half of the company’s expectation. Short of money and other funding options exhausted, eToys.com filed for bankruptcy finally in March 2001.

~~About Alys3~~

Hi all.. My name is Chan Hui Chin. My friends call me as Alyse. I came from Seremban, Negeri Sembilan. My hobbies are hanging out with my friends, surfing Internet, traveling and the most important is eat, eat, eat, and eat...thats why I become as what I look like now.. haahaha… I have 2 sisters and one small brother.. ~~Love my family very much muaksss..~~ This is my 3rd year in UTAR taking Entrepreneurship (Yeahh will be graduating soon...=)
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Well.. The top five websites that I visit the most are :

www.friendster.com
~ Place where I used to update my friend about my current life yeah~ I will always update my page when I m free…

www.facebook.com
~ This is the place where currently I use most of my time lately.. this is a fun page where I get to know more about my friend and the most important is I get to know new friend..

www.wikipedia.com
~ Yo.. place where full of information about fashion, lifestyle, latest trend.. If u guys is look for all this information, u may surf into it…ya

www.google.com
~ This is the place where is float with thousands of information… I always surf to this page to look for information that needed in my assignments…

www.ppstream.com
~ This is the place that I used to watch FREE HK latest movie… wahaha.. Besides HK drama, Taiwan entertainment show also available here too… I will spend my free time in this place.. I wish I have more time for it. Hahaaa

~~EvOn H3R3~~

Hi, everybody. My name is Wong Y33 Voon. My primary school classmates call me as Yi Wen, my secondary school classmates call me as Yee Voon, and my UTAR friends call me as Evon. So, how to call me is up to you all. Ha~~Ha~~I come from Kampung Manchis,Pahang. You may not know where there is but never mind. If you are interested know where is there, also can follow me go back to my hometown. My hobbies are sleeping, watching drama, shopping, reading and others.

The top 5 websites that I always view are as below:

1) http://www.friendster.com/
~ In this web, I can know many friends. The important things are I can create my own blogs to let others know about me and I also can read others friends’ blogs. Through the blogs we can know each others’ such as their life and feeling.

2) http://wikipedia.org/
~ In this web, I can search the meanings of the words that’s I am not clear. I can learn many things from this web.

3) http://cforum2.cari.com.my/redirect.php?fid=405&tid=975033&goto=nextnewset
~ My hobby is reading. In this web, I can read many stories about “ghost”. There are many people sharing their experiences but donno is real or not.

4) http://www.ppstream.com/
~ When I m free, I will watch drama through this web. There are many entertainment programmed, dramas, movies, sports and others.

5) http://www.my.com.my/
~ This is the famous Chinese Radio Programmed in Malaysia that’s MyFM. I always view this website because my famous DJ who is Royce Chan is one of the DJ of MyFM. When I view this web, I get to know more about his information and news.

My online activities

I always online to watch dramas and movies especially the Hong Kong moveis and dramas. Online chat with my friends also is my online activities. Through the MSN, I get to know more friends from many countries. Beside that, I also always online to search information for our assignment. This is because online searching can provide me the information thats are excluded in our text books.

To who are interested be friends with me, can add me to your msn contact. My msn address is thyevon_16@hotmail.com.

wei fang

I am wei fang from UTAR Sg. Long entrepreneurship year 3 sem1 tutorial group 1 student. I come from Pasir Mas, Kelantan and currently I m staying in forest green condo. I’ve never try to write a blog before, I start to write this blog is because of one of my subject in dis year — e-commerce. This subject help me know what blog means, and useful of blog.
My hobby is watching drama. Haha… I like to collect dolls especially piggy for decoration purpose. Actually entrepreneurship not my 1st choice, but after 2 years of study in this course, I realize that I love this course very much. it is suitable for me as my dreams is to be an entrepreneur to build a business in Kelantan.

The top 5 website most I visit are:
http://www.publicmutual.com.my
http://www.tvbnow.com
http://www.facebook.com
http://www.google.com
http://www.ktmb.com.my

I’m one of the investor in public mutual, I will always online to check on my stock market report and market wrap. Besides, I also always download drama and movie through internet service. The most drama that I download is product from Hong Kong and Taiwan. So if anyone is interested in HK drama, please do not hesitate to contact me ok. Recently, my friends ask me to open an account for facebook, and now I had joined it, I had spent most of my time for it. It is very interesting, I can meet lot of new friends and some of my secondary friends.
For every holidays or semester break, I will go online to check for Airasia or train ticket to go back to my hometown. In addition, Internet is very important to me to do research, findings and gathering information for my assignments.

About christina ....

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