The Electronic Government initiative was launched to lead the country into the Information Age. It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
To accelerate the objectives of Vision 2020, a path has already been defined through seven innovative Flagship Applications. These applications are engineered to start the MSC initiative and create a multimedia heaven for innovative producers and users of multimedia technology. Both local and foreign companies work with various government agencies to enhance the socio-economic development of Malaysia. The Multimedia Super Corridor offers a Malaysian initiative for the Information Age. The Flagship Applications are:
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Electronic Government
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Multipurpose Card
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Smart School
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Telehealth
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R&D Clusters
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E-Business
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Technopreneur Development
The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.
The 7 pilot projects of the Electronic Government Flagship Application are as follows;
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Project Monitoring System (SPP II)
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Human Resource Management Information System (HRMIS)
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Generic Office Environment (GOE)
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Electronic Procurement (EP)
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Electronic Services (E-Services)
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Electronic Labour Exchange (ELX)
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E-Syariah
The National Multipurpose Card seeks to develop a single and common platform for a Multipurpose Card (MPC) that will enable the government and private application providers to implement smart card solutions without duplications of effort and investment. Initially, the MPC is implemented through the GMPC and PMPC projects. As a result, MyKad and Bankcard are the products developed for the GMPC and PMPC initiatives.
The objectives of the MPC Flagship Application are:
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To provide the government and payment application, and other future applications on a single MPC platform;
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To provide enhanced services to customers; and
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To enhance security and convenience of existing and new applications delivered on the MPC platform.
MyKad developed by the National Registration Department (JPN) and private ICT developers that create a common platform for smart card solutions. The card is embedded with a security enhanced 64K microprocessor chip that is multifunctional across varying systems. MyKad applications are:
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National ID
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Driving License
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Passport Information
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Health Information
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Touch N Go
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MEPS Cash
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ATM
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Public Key Infrastructure
The GMPC project is developed in two phases – the initial pilot roll-out for an estimated population of 2 millions in the Kuala Lumpur, Klang valley and MSC area followed by a national roll-out. The project was successfully implemented with the issuance of 2.59 million people in the Klang Valley as of October 2002. As for the national roll-out (NRO), the project will be extended nationwide, targeted for 2005.
As one of the Multimedia Super Corridor Flagship Applications, the development and implementation of the chip based Bankcard began in 2000 with the Malaysian Electronic Payment System (1997) Sdn. Bhd. (MEPS) at the helm working together with domestic banking institutions. Bank Negara Malaysia served as the lead agency whose primary function is to facilitate the implementation. The Bankcard will spur the vision of promoting electronic payment in the country. Initially the Bankcard will contain three payment applications namely:
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ATM
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E-Debit
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MEPS Cash
The use of Bankcard encourages cashless payment transaction for various sectors e.g. retail, vending machines, car parks and transport and closed community to leverage on Bankcard to use MEPS Cash as the mode of payment. It also encourages participation of business venture in undertaking merchant acquiring business.
Under this initiative of implementing multiple payment applications onto a single smart card, the domestic banking institutions pioneered the chip based electronic purse during the Commonwealth Games (SUKOM) in September 1998. The full implementation of the PMPC project (ATM, e-Debit and MEPS Cash) commenced in early 2001. In August 2002, several domestic banking institutions began their pilot rollout by issuing the Bankcard to their staff and the public. On 28 February 2003, the Bankcard was officially launched.
Smart School
The Smart School Flagship Application is driven by the need for Malaysia to make the transformation from an industrial to an information-based economy. This would call for a technologically-literate thinking workforce who is well able to perform in a global environment as well as use information age tools and technology to improve productivity. It is also a learning institution that has been systemically reinvented in terms of teaching-learning practices and school management in order to prepare students to practice self-assessed and self-directed learning focusing on individual achievements and development.
The Smart School Flagship Application comprise
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School Teaching-Learning Materials
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Smart School Management System
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Smart School Technology Infrastructure
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School Assessment System
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Systems Integration
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Help Desk and Support
The Telehealth initiative aims to keep people in the wellness paradigm, through the availability of health information and virtual health services thus transforming the way healthcare services are delivered and accessed. Definition of Telehealth is a multimedia network linking all players to provide products and services in health care.
The four Telehealth Flagship Application pilot projects are :
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Teleconsultation (TC)
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Mass Customised / Personalised Health Information and Education (MCPHIE)
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Lifetime Health Plan (LHP)
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Continuing Medical Education (CME)
MSC’s Research and Development Cluster (R&D) flagship application pools corporate resources and creates an environment to further promote the development of next-generation multimedia technologies. This is achieved by forging collaborative R&D efforts among leading-edge corporations, public research institutions and universities.
To catalyze R&D activities in the MSC, the following programs have been initiated:
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MSC R&D Grant Scheme (MGS)
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MSC Student Attachment Programs (SAP)
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MSC Technology Forum Series
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Collaborative R&D efforts between firms, universities and research institutes
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Exhibitions (local and overseas)
E-Business
The E-Business cluster aims to shape an Electronic Business environment competitive with the major economic powers. This cluster has an enormous potential market that could be one of the driving forces for future economic growth.
It is transforming the way in which business was conducted - it enables businesses to become more adaptive and responsive. The E-Biz aims to provide more efficient and better quality services to the community, and encourage the business and community to accept electronic business as an integral part of their daily lives.
The Government wants to make e-government more customer-oriented to complement the large infrastructure build-up that has been the primary focus of its efforts.
The new emphasis on the customer – that is, the public – is expected to be a key item in the Malaysian Public Sector ICT Strategic Plan that is currently being drafted by the Malaysian Administrative and Management Planning Unit (Mampu).
The conference was organized by Microsoft Knowledge Capital Center in collaboration with Mampu, National Institute of Public Administration and, the Energy, Communications and Multimedia Ministry.
There was a need to move up the scale in which the basic services offered online would create new avenues of value added services.
Such a move would involve integrating multiple channels of service delivery – counter, telephone, SMS, and Internet – and end-to-end services that involve “cross-agency collaboration.This will ensure that the Government portrays the image of ‘one government’ to citizens and business, instead of the view of a myriad of agencies and departments.
Malaysia’s huge e-government initiative began in 1997 with the launch of the Multimedia Super Corridor’s E-Government Flagship Application.
Since then, the Government has made large strides in areas such as electronic procurement, project monitoring, and human resource management.
But services that require members of the public to come into regular contact with the government, like driving license renewals or income tax returns, remain at a rudimentary level or have yet to make it online.
The Government has conducted a study to take stock of its e-government achievements so far, and the findings have been used to develop the Malaysian Public Sector ICT Strategic Plan.It will serve as the blueprint for future ICT development and implementation in the public sector.
The blueprint would also chart the public sector’s path towards an “e-government that is able to provide seamless services and information.”
In line with the plan’s customer focus, the Government will set up a portal through which the public would eventually be able to access all online public services. The portal would also provide access to community sites as well and represents a progression from the current scenario of disparate websites too.
Many public sector websites currently focus largely on providing information, rather than services that are available.
The Electronic Government initiative was launched to lead the country into the Information Age. It will improve both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.
The 7 pilot projects of the Electronic Government Flagship Application are as follows;
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah
Example 2 :
